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Product Analyst at ipNX Nigeria

Product Analyst at ipNX Nigeria

Product Analyst at ipNX Nigeria Limited. ipNX Nigeria Limited is an integrated info-communications company focused on providing every person, every home and every business in Nigeria with world-class information, communication and entertainment services.

We are recruiting to fill the position below:

Job Title: Product Analyst

Job ID: 23
Location: Lagos
Department: Network Services Divison
Function: Product Development
Reporting to: Product Manager
Travel Frequency: Occasional

Expected Key Results (Detailed KPIs)

  • First of all, Submit/review a product strategy and roadmap for Voice and Wi-Fi

  • Submit a product review on existing products (FOS, Voice, Wi-Fi, Data services) One per quarter

  • Also, Develop a survey per Quarter, analyze and share the results of the survey with key stakeholders.

  • Also, Use analytics (website, social media, and company CRM) to gather customer needs

  • Determine why customers churn by calling and visiting churned customers, checking customer habits and defining customer

  • Also, Visit events and venues where deployment is made. And report customer feedback(Needs and complaints)

  • Generate, update and submit intelligence report weekly

  • Also, Attend conferences and events related to  product and sector

  • Also, Develop pricing model quarterly

  • Submit product price reviews and projection quarterly

  • Also, Hold product training and briefs for sales staff Quarterly

  • Also, Propose a sales incentive and promotion scheme that will drive an increase in sales

  • Finally, Develop product communication plan/strategy and share with Line Manager and other stakeholders.

Educational Qualifications & Functional Skills

  • B.Sc in Engineering / Computer Science / Marketing / Sales / related disciplines
  • Understanding Communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality with Multitasks efficiency & priority setting.
  • Good Microsoft office suite competence, CRM competence, including Visio
  • Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.

Work Experience

  • At least 2 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
  • Must demonstrate interpersonal capabilities.

Other Requirements:

  • Customer Focused
  • Ability to conduct market research
  • Action oriented
  • Result Driven
  • Cultivate Innovation
  • Critical thinking skills to recommend original and productive ideas
  • Time Management
  • Self Development

Application Closing Date
28th February, 2019.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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