Customer Service Manager at RED For Africa
Customer Service Manager at RED For Africa. Vacancy available for a Customer Service Manager at RED For Africa. RED | For Africa is an organization where the media is our passion, our goal really lies in a different place. The media is for us the most important tool for our actual mission: which is social engineering. Building a world we want to see, one community at a time. Business is our platform, inspiration is our message, media is our tool, culture is our engine, inspiration is our message, Africa is our target.
Job Title: Customer Service Manager
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Maintain an orderly workflow according to priorities.
Application Closing Date
How to Apply
Interested and qualified candidates should:
Click here to apply online