MTN Customer Relationship Officer (Self Service & Electronic Channels) Vacancies

MTN
Nigeria has become a leading telecommunications network in Nigeria
Since inception in 2001 with over 55 million subscribers. It provides
cellular network access and ICT solutions to millions of Nigerians, and
also connecting the whole communities with each other in connection with
the rest of the world. 
It
is also the largest subsidiary in the MTN Group (a multinational
telecommunications group offering world-class cellular network access
and business solutions to over 210 million subscribers in 22 countries
across Africa and the Middle East). In the aspect of location in
Nigeria, MTN Nigeria has about 15 Service centres, 144 Connect Stores
and 247 Connect Points located in every state of the federation. In the
aspect of shareholders; about 75.81% is owned by MTN International
(Mauritius) Limited (MTNI); 18.7% held by Nigerian shareholders through
special purpose vehicles; 2.78% owned by Mobile Telephone Networks NIC
B.V and 2.71% owned by Shanduka Telecommunication (Mauritius) Limited.
Their
main vision is to lead the delivery of a bold, new, Digital World to
their customers, while their mission statement is to make their
customers’ lives a more whole lot brighter.

VACANCY

Job location; Lagos State, Nigeria

Job position;

MTN Customer Relationship Officer (Self Service & Electronic
Channels) Vacancies
  • Contribute to the sustenance of the MTN brand by providing
    high quality customer care to all MTN’s customers through assigned media/
    within designated location. 
  • Normal MTNN working conditions.
  • May be required to work extended hours.
  • Open plan office.

More Details on the Job description are also listed at the point of application by clicking apply online.

Discipline Required;

  • First degree (either B.sc, HND, so on) in any related discipline.
  • Minimum of 3 years’ experience in an area of specialisation; with experience working with others
  • Experience in the service industry
  • Experience in Data Mining and Interpretation using Excel & SQL
  • Experience in Channel Auditing
  • Analytical Thinking
  • Experience in Complaints Management/Query Resolution
  • Experience in Business Process Mapping & Documentation Experience in a call center environment

Method of Application

Before
applying, you are advised to read the MTN vacancy condition all over
again to get a clearer understanding. After which you are permitted to apply.

Please Note; closing date is note stated, you are advised to apply now
Click here to apply online

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